1. Introduction
Vexzion (“Vexzion,” “we,” “our,” or “us”) operates https://vexzion.com, a utility website that provides file tools, including tools for converting, compressing, editing, organizing, and processing different types of files.
This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, create an account, upload files, use our tools, contact us, or interact with our services.
By using Vexzion, you agree to the collection and use of information described in this Privacy Policy.
2. Age Requirements
Vexzion is intended for users who are 13 years old or older.
You may not create an account or use Vexzion if you are under 13 years old.
If you are under 18 years old, you may use Vexzion only with permission from a parent or legal guardian.
Users under 18 may not purchase Vexzion Pro by themselves. If a user is under 18, a parent or legal guardian must help with and approve any Pro purchase.
By creating an account, you confirm that you are at least 13 years old. If you are under 18, you confirm that you have permission from a parent or legal guardian to use Vexzion.
By purchasing Pro, you confirm that you are 18 or older, or that a parent or legal guardian is helping you make the purchase and gives permission.
3. Information We Collect
A. Account Information
When you create an account or log in, we may collect:
- Email address
- Username, if added
- Password authentication information
- Account settings
- Login session information
- Subscription or Pro status
- Usage limits and account activity
We do not store your plain-text password. Passwords are stored using security protections such as hashing.
B. Uploaded Files and File Data
Because Vexzion provides file tools, you may upload files to use our services. Depending on the tool, we may process uploaded files, file names, file types, file sizes, file metadata, converted or processed output files, temporary download data, and tool history connected to your account if file history is enabled.
Uploaded files are processed to provide the tool you selected. We do not claim ownership of your uploaded files.
C. Payment and Pro Information
If Vexzion offers paid plans, subscriptions, or premium features, payment information may be processed by a third-party payment provider such as Stripe.
We may receive limited billing-related information, such as Pro status, payment status, billing email, invoice or transaction ID, payment confirmation, refund status, or cancellation status.
We do not directly store full credit card numbers.
D. Usage and Device Information
When you use Vexzion, we may automatically collect information such as IP address, browser type, device type, operating system, pages visited, tools used, error logs, approximate location based on IP address, referring website, and date/time of access.
This information helps us run, secure, and improve the website.
E. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to keep you logged in, remember preferences, protect account sessions, detect abuse or fraud, improve performance, and understand which tools are used most.
You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
F. Communications
If you contact us for support, feedback, bug reports, or business questions, we may collect your email address, message content, screenshots or files you choose to send us, and support history.
4. How We Use Your Information
We use information to provide file tools, create and manage accounts, process uploaded files, generate converted/compressed/edited files, manage Free and Pro access, save Pro status, process payments through third-party providers, provide support, improve performance, fix bugs, prevent spam and abuse, enforce our Terms, send account messages, send password reset/security messages, and comply with legal obligations.
5. How Uploaded Files Are Handled
Vexzion is a file utility platform, so file privacy is important.
- Your files are used only to provide the specific tool or feature you selected.
- Files are not made public.
- We do not sell your uploaded files.
- We do not use your uploaded files for advertising.
- We do not claim ownership of your uploaded files.
- Files may be processed temporarily while the selected tool runs.
- Output files may be created so you can download the result.
- We do not manually review your files unless needed for support, security, abuse prevention, or legal reasons.
You should not upload highly sensitive information unless necessary, such as government IDs, medical records, passwords, financial records, private legal documents, or confidential business files.
6. AI Tools
If Vexzion offers AI-powered tools in the future, your input, uploaded files, prompts, or generated outputs may be processed by AI systems or third-party AI providers.
When using AI tools, only submit content you have the right to use, do not upload sensitive personal information unless necessary, and remember that AI outputs may not always be accurate.
We will not use your private uploaded files to train our own AI models unless we clearly tell you and, where required, get your consent.
7. Legal Bases for Processing
If privacy laws such as the GDPR apply, we process personal information based on contract, consent, legitimate interests, legal obligation, or other lawful bases that apply to the service being provided.
8. How We Share Information
We do not sell your personal files or account information.
We may share information with trusted service providers only when needed, such as website hosting, authentication, database storage, file storage, analytics, payments, email/support tools, and security monitoring.
We may also share information with payment providers, for legal and safety reasons, or in connection with a business transfer such as a merger, sale, acquisition, financing, or transfer of assets.
9. Cookies, Analytics, and Advertising
Vexzion may use cookies and analytics tools to understand how users interact with the website.
If we ever show ads on Free plans, advertising partners may use cookies or similar technologies to show or measure ads. Paid users may receive reduced ads or no ads depending on the plan.
We do not knowingly sell or share personal information of users under 18 for targeted advertising.
10. Do Not Sell or Share
Vexzion does not sell personal information in the traditional sense.
If we use advertising or analytics tools that are considered “sharing” or “targeted advertising” under some privacy laws, eligible users may have the right to opt out.
To make a request, contact us at [privacy@vexzion.com].
11. Data Retention
We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on whether you have an account, whether Pro status needs to be saved, whether file history is enabled, security needs, billing/tax requirements, legal obligations, support records, and abuse prevention.
Uploaded files and processed files may be deleted automatically after a limited time. Account information may be kept until you delete your account or request deletion, unless we need to keep certain information for legal, billing, fraud-prevention, or security reasons.
12. Account Deletion
You may request deletion of your account by contacting us at [privacy@vexzion.com].
When your account is deleted, we will delete or anonymize personal information unless we need to keep certain information for legal, billing, fraud-prevention, security, or legitimate business reasons.
Deleting your account may also delete saved files, file history, settings, and account access information.
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, request a copy, object to processing, restrict processing, withdraw consent, opt out of certain targeted advertising or data sharing, or appeal a privacy request decision where required by law.
To make a privacy request, contact [privacy@vexzion.com]. We may need to verify your identity before completing your request.
14. California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know, delete, correct, and opt out of certain selling or sharing of personal information.
In the past 12 months, Vexzion may have collected identifiers, account login information, internet/network activity, commercial information such as Pro status, payment-related information handled by payment processors, uploaded file metadata, approximate IP-based location, and support communications.
To make a California privacy request, contact [privacy@vexzion.com].
15. Children’s and Teen Privacy
Vexzion is not intended for children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without proper consent, we will take steps to delete it.
If you believe a child under 13 has provided personal information to Vexzion, contact us at [privacy@vexzion.com].
Users who are 13 to 17 years old may use Vexzion only with permission from a parent or legal guardian.
Users under 18 may not purchase Vexzion Pro by themselves. If a user under 18 wants Pro, a parent or legal guardian must help with and approve the purchase.
16. Security
We use reasonable technical, administrative, and organizational measures to protect personal information and uploaded files.
However, no website, file upload system, internet transmission, or storage system is 100% secure. You use Vexzion at your own risk and should avoid uploading highly sensitive files unless necessary.
17. Third-Party Links and Services
Vexzion may contain links to third-party websites, apps, services, or tools. We are not responsible for the privacy practices, security, or content of third-party services. You should review their privacy policies before using them.
18. User Responsibilities
When using Vexzion, you are responsible for uploading only files you have the right to use, not uploading illegal or harmful content, keeping your account login secure, reviewing files before sharing/downloading, avoiding sensitive uploads unless necessary, following our Terms, and following the age rules in this Privacy Policy.
19. Emails and Notifications
We may send account and service emails related to account creation, login security, password resets, file processing, Pro status, billing, important updates, policy changes, and support replies.
If we send marketing emails, you can unsubscribe using the link in the email or by contacting us.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make major changes, we may notify users by email, website notice, or account notification.
The updated policy will be posted on this page with a new effective date.
21. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Vexzion
Website: https://vexzion.com
Email: [privacy@vexzion.com]